Privacy Policy | IT Shining

1. Introduction

Welcome to IT Shining ("we", "our", "us"). We are a global digital agency based in Karachi, Pakistan, operating at https://www.itshining.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, request a quote, subscribe to our newsletter, or communicate with us via email or WhatsApp. This may include: full name, email address, phone number, company name, project details, and budget information. We also collect technical data such as IP address, browser type, and pages visited through standard web analytics tools.

3. How We Use Your Information

We use the information we collect to: respond to your inquiries and fulfill service requests; send proposals, invoices, and project updates; send newsletters and marketing communications (with your consent); improve our website and services; comply with legal obligations; and prevent fraud and abuse.

4. Email Communications

When you submit a form on our website, we send your inquiry to our team at info@itshining.com and usamanisar915@gmail.com. We also send an automated confirmation email to you. We use Resend as our email delivery service. We implement email validation to filter disposable or fake email addresses to protect against spam and abuse.

5. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. We use tools such as Google Analytics to understand how visitors interact with our site. You can control cookie settings through your browser preferences.

6. Third-Party Services

We may use third-party services including Resend (email delivery), Google Analytics (website analytics), and WhatsApp (communication). These services have their own privacy policies and we encourage you to review them. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are retained for 12 months.

9. Your Rights

Depending on your location, you may have the right to: access your personal data; correct inaccurate data; request deletion of your data; opt-out of marketing communications; and lodge a complaint with a supervisory authority. To exercise these rights, contact us at info@itshining.com.

10. International Transfers

IT Shining operates globally and your information may be processed in countries outside your own. We take appropriate measures to ensure that your information remains protected in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: Email: info@itshining.com | Phone: +923490097259 | Website: https://www.itshining.com